09 Oct
Spancore technology
Coimbatore
- -
The role involves handling customer service and support calls for international clients in English. You will be addressing queries, troubleshooting issues, and providing information on products or services over the phone.
- What qualifications are required?
- - Fluency in English (both written and spoken) is essential.
- A minimum qualification of 12th standard or any undergraduate degree.
- Neutral accent and excellent communication skills are required.
- Prior experience in international voice support is a plus but not mandatory.
- Is prior experience necessary?
- Experience in international customer service or in a call center handling international clients is preferred,
but freshers with excellent communication skills are welcome to apply.
- What are the key responsibilities of the role?
- Handle inbound and outbound calls for international clients.
- Resolve customer queries, complaints, and requests efficiently.
- Maintain a professional and courteous tone while interacting with customers.
- Document call details and follow company procedures for customer support.
- Provide information and troubleshoot issues related to products/services.
- What are the work hours?
- This is a full-time role with rotational night shifts and weekend shifts as it involves working with international clients in different time zones.
- What is the salary range for this position?
- The salary is competitive, starting from ₹15,000 - ₹25,000 per month based on experience and communication skills. There may also be opportunities for performance-based incentives.
- What skills are expected?
- Excellent communication skills in English.
- Ability to understand and resolve customer issues effectively.
- Strong listening and problem-solving abilities.
- Familiarity with basic computer applications and ability to log call details.
- What are the opportunities for growth?
- There are ample opportunities to grow into roles such as Team Lead, Supervisor, or Quality Analyst depending on your performance and experience.
- What is the work environment like?
- The work environment is professional and fast-paced, with a focus on delivering high-quality customer service. You will be working in a dynamic team that supports global customers.
- How can I apply?
- Interested candidates can submit their resumes to our email
Interview Process
- What is the selection process?
- The process includes an initial screening of resumes.
- A voice and accent assessment to evaluate communication skills.
- HR Interview to assess experience, customer service approach, and fit for the role.
- What kind of questions can I expect in the interview?
- Questions related to your experience (if any) in international customer service.
More information about this BPO international voice process Job
Please go through the below FAQs to get all answers related to the given BPO international voice process job
1. What are the job requirements to apply for this BPO international voice process job position?
- Ans: A candidate must have a minimum of fresher as an BPO international voice process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This BPO international voice process is a Full Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This BPO international voice process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the BPO international voice process position?
- Ans: There are immediate 1 job openings for BPO international voice process in our Organisation.
▶️ BPO international voice process
🖊️ Spancore technology
📍 Coimbatore