09 Oct
Talentmatics
Malappuram
Job title - Technical Support Engineer(Service Now)
Experience : 3-5 years
Location - Job location : Pune (24*7 Rotational shift) / Onsite
Job Description :
- 2-3 years of hands on relevant experience on ServiceNow.
- Experience in ITSM modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog-Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices
- Configuration of the ServiceNow system including creating workflows
- Monitor health, usage and overall compliance of the platform
- Manage and resolve incidents / problem on ServiceNow applications
- Perform daily maintenance and performance monitoring, error identification and remediation
- Manage User / Group Access / Access Control Lists.
- Create and maintain knowledge base and provide functional training and support for SNOW users.
- Work on continuous enhancement / Improvement of SNOW applications and processes.
- Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems
- Excellent communication and Client handling skills.
- Willingness to learn and adopt new technologies
Less than 1 hour ago
▶️ Technical Support Engineer - ServiceNow
🖊️ Talentmatics
📍 Malappuram