09 Oct
JIO
Eluru
Posted Date :
09 Oct 2024
Function/Business Area :
Customer Service
Location :
Eluru
Job Responsibilities :
1. Install CPE devices
2. Daily partner management
3. Address partner queries
4. Drive quality installations
5. Interact with customers
6. Troubleshoot device defects
7. Handle device queries
8. Record job in CRM portal
9. Upgrade device software
10. Assemble / dismantle smartphones
11. Repair handsets
12. Verify devices for exchange
13. Inspect FTTx devices
14. Travel to touch points
15. Train / support service points
16. Fulfill adhoc responsibilities as per business requirements
Education Requirement :
10+2 / ITI / Diploma, Certification in Device Care (Preferred)
Experience Requirement :
0 - 4 years
Skills & Competencies :
A. Soft skills:
1. Customer focus
2. Communication skills
3. Problem Solving skills
B. Functional skills:
1. Handset repair skills
2. Knowledge of spares operations
3. Knowledge of CRM Systems
▶️ JC Digital Repair Specialist ( 81086562 )
🖊️ JIO
📍 Eluru