09 Oct
Cannibals Media
India
Selected intern's day-to-day responsibilities include:
1. Monitor and track the company's online presence across various platforms, such as review sites, social media, forums, and blogs
2. Identify potential reputation threats and bring them to the attention of the supervisor or team
3. Respond promptly to negative reviews, comments, or mentions about the company, following established guidelines and scripts
4. Assist in creating and executing strategies to promote positive online content and amplify the company's brand reputation
5. Engage with customers and handle queries or complaints in a professional and courteous manner
6. Conduct research and analysis on competitors' online reputations and strategies
7.
Assist in creating and curating content (text, images, videos) for the company's social media channels and website
8. Perform data entry tasks, such as updating databases with online mentions, reviews, and customer interactions
9. Participate in team meetings and provide insights or suggestions for improving online reputation management efforts
10. Adhere to company policies and guidelines related to online engagement, confidentiality, and data privacy
11. Undertake any other tasks or projects assigned by the supervisor or team related to online reputation management