11 Oct
Argti Software & IT Solutions Private
Vijayawada
Job Title: Technical Support Engineer
Company: Argti Software and IT Solutions
Location: (Location or Remote Options)
Job Type: Full-time
About Us: Argti Software and IT Solutions is a leading provider of innovative technology solutions, offering a range of services including software development, cloud services, cybersecurity, and IT infrastructure management. We pride ourselves on delivering exceptional IT solutions to businesses globally.
Job Description:
We are looking for a skilled Technical Support Engineer to provide enterprise-level assistance to our customers. The ideal candidate will diagnose and troubleshoot software and hardware problems, as well as provide timely support through various communication channels.
You’ll be the first point of contact for resolving technical issues and ensuring high-quality service.
Key Responsibilities:
- Provide technical support and guidance to clients, addressing inquiries via phone, email, and live chat.
- Diagnose and troubleshoot technical issues, including software, hardware, and network configurations.
- Perform root cause analysis for recurring issues and recommend improvements.
- Install, configure, and maintain systems, ensuring optimal performance.
- Work closely with the development and infrastructure teams to resolve complex problems.
- Create and maintain documentation for issue resolution and operational procedures.
- Escalate unresolved issues to higher-level support teams as necessary.
- Participate in product testing, updates, and system upgrades.
- Monitor system performance and ensure system uptime and availability.
- Stay updated with the latest technology trends and best practices.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
- Hands-on experience with operating systems (Windows/Linux/Mac OS).
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A collaborative and innovative work environment.
- Access to cutting-edge technology and tools.
How to Apply:
- Interested candidates can submit their resumes via or send them to (email/contact details). Join us at Argti Software and IT Solutions to be part of a dynamic team dedicated to delivering top-tier IT services! KINDLY SEND RESUMES TO
▶️ Technical Support Engineer
🖊️ Argti Software & IT Solutions Private
📍 Vijayawada