11 Oct
Skill Ventory
Ahmedabad
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> Roles and Responsibilities
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> Duties and Responsibilities:
> Manage Customer Service team in the state - end to end queries, requests and complaint
> management
> Resolve Customer complaints and escalation specific to the state/region
> Cross Sell/Up Sell or run special campaigns from time to time as per business plan
> Special Focus on Customer retention
> Co-ordinate & communicate with other designated departments to resolve/deliver end
> result service to customers.
> Dealing with Regularity Authority Complaints
> Maintaining MIS and Dashboards
> Developing Team members for improving their performance
> Supporting & Implementing various Customer Service special Projects
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> Required Skills:
> Good communication in English & Local language
> Listening skills
> Analytical Skills
> Sound market and system knowledge
> Product Knowledge - HL/LAP/ Business Loan
> Computer Proficiency - Handling of mails , Word, Excel, Power Point, Maintaining MIS,
> LMS,LOS & other contemporary digital means/systems
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> Education and experience:
> Graduate or Post Graduate with good academic background
> Minimum 8 years of experience in Service (Banking/ NBFC sector)
> Work experience of handling Customer request through – walk in, customer’semail and
> Telephonic call will be preferable.
> Team Management experience