Head of Quality Assurance - Salesforce

Head of Quality Assurance - Salesforce

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> Experience: 15+ years of experience
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> This role requires the flexibility to travel to our Chandigarh office as needed and strong communication skills to effectively engage with stakeholders and team members.
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> Job Summary:
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> We are seeking an experienced Head of QA with expertise in Salesforce to lead our quality assurance efforts across Salesforce implementations and integrations. The ideal candidate will have a strong background in Salesforce QA strategy, test automation, and manual testing, ensuring high-quality deliverables across the Salesforce ecosystem. This role requires hands-on leadership to define and execute the overall QA strategy for Salesforce products,





as well as the ability to collaborate with cross-functional teams to optimize the Salesforce platform and integrations with other enterprise systems.
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> Key Responsibilities:
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> Lead, mentor, and manage the Salesforce QA team, fostering a collaborative culture focused on quality and continuous improvement.
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> Develop and implement a comprehensive QA strategy for Salesforce, including both manual and automated testing processes across various Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
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> Align QA processes with Salesforce best practices and ensure integration of QA activities throughout the Salesforce development lifecycle (SDLC).
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> Define processes and methodologies to ensure that testing is thorough, efficient, and scalable.
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> Establish quality metrics to monitor performance, ensuring continuous improvement across the team.
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> Drive the implementation of automated tools and techniques to optimize efficiency in the testing process.
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> Collaborate with cross-functional teams, ensuring the smooth integration of QA processes across all stages of product development.
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> Manage the creation and execution of comprehensive test plans, covering all relevant areas such as system performance, security, and usability.
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> Ensure thorough testing of software components, including unit testing, system testing, and regression testing.
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> Facilitate communication between teams to ensure all project requirements and quality expectations are met.
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> Proactively identify risks and challenges during the testing phase, implementing solutions to mitigate impact on timelines and quality.
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> Take ownership of the defect tracking process, ensuring timely resolution and continuous improvements in the product.
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> Ensure compliance with industry standards and regulations, maintaining documentation and processes for audit purposes.
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> Lead the QA team’s growth and development, including recruitment, skill enhancement, and fostering a collaborative and innovative environment.
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> Desired Skills and Experience:
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> Educational Qualifications:
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> Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
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> Certifications such as Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Platform App Builder are highly desirable.
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> QA certifications like ISTQB, CSTE, or related credentials are also a plus.
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> Experience:
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> 15+ years of experience in Quality Assurance with at least 5 years focused on Salesforce testing.
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> Proven experience in leading Salesforce QA teams for complex Salesforce implementations and integrations.
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> Deep understanding of Salesforce customizations, including Apex, Visualforce, Lightning components, and Salesforce APIs.
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> Experience with test automation tools (e.g., Provar, Selenium) and integrating test automation with CI/CD pipelines.
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> Experience with Salesforce testing strategies (functional, regression, integration, and performance testing).
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> Technical Skills:
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> Proficiency in Salesforce testing tools and frameworks (e.g., Provar, Selenium, JUnit).
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> Strong understanding of Salesforce SDLC, including customization, configuration,





and deployment practices.
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> Hands-on experience with Apex testing, custom object validation, and data migration testing.
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> Knowledge of Java, JavaScript, or other scripting languages for automation purposes.
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> Leadership and Communication:
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> Strong leadership skills with the ability to inspire, coach, and mentor team members.
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> Excellent communication and stakeholder management skills, capable of bridging technical and non-technical stakeholders.
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> Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
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> Problem-Solving and Analytical Skills:
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> A proactive approach to identifying issues and implementing solutions,





with a focus on process improvement.
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> Strong analytical skills with the ability to interpret complex data and provide actionable insights.
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> Project Management:
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> Experience in Agile/Scrum environments and familiarity with agile testing practices.
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> Ability to drive projects to completion within scope, time, and quality constraints.

▶️ Head of Quality Assurance - Salesforce
🖊️ Closeloop Technologies
📍 Moradabad