11 Oct
VISEO ASIA
Kottayam
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> Role Description
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> As a Senior Salesforce Business Analyst, you will play a key role in delivering successful Salesforce implementations and ongoing support for a major logistics company in France. You will collaborate closely with a team of 50-60 VISEO consultants and work directly with the client to understand their business requirements and translate them into effective Salesforce solutions on the project working as Agile Factory set up
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> Responsibilities
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> Requirements Gathering:
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> - Collect and analyse client needs: workshop planning, workshop facilitation, and reporting
> - Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information,
facts by interviewing stakeholders & departments
> - Process modelling
> - Complexity estimation, Macro-sizing / T-shirt sizing, functional feasibility, impact, and risks
> - Analyse and propose solutions while respecting solution standards
> - Negotiate with users to adapt their needs and processes to standard practices
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> Specification / User Story:
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> - Design technical solutions, autonomously for simple needs and with the support of developers or architects for medium or complex needs
> - Write technical and/or functional specifications in the form of User Stories
> - Documentation
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> Development and Testing:
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> - Transfer development tasks to the build team in the format of ready user stories
> - Monitor development progress and provide support to the development team
> - Lead and perform testing of user stories, report issues, and ensure follow-up
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> Support:
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> - Analyse incidents with level 3 expertise
> - Identify root causes and propose solutions with the help of developers or architects
> - Lead the resolution of the incident(similar to the steps in requirements gathering, specification, and development)
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> Other:
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> - Knowledge of Agile SCRUM methodology
> - Proficiency with the Salesforce ecosystem
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> Profile
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> - Minimum Bachelors' degree in IT or Computer Science
> - 6+ years of experience in a Business Analyst role
> - Minimum 2 years of experience with Salesforce.com consulting, implementation
> - Must have Salesforce ADM 201 Certification and atleast one other Consultant certification (sales, service, experience etc)
> - Business Process Engineering or re-engineering background, in the areas of sales, marketing, and/or customer support
> - Strong written and verbal communication skills, executive level presence and experience in facilitation
> - Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives
> - Strong Agile SCRUM experience and good knowledge of the Product Owner role.
> - Willing to work for the French working hours : 1pm PHT – 10 pm PHT (with breaks)/10:30am IST – 7:30pm IST (with breaks)
> - Willing to work in international teams.
▶️ Senior SFDC Business Analyst
🖊️ VISEO ASIA
📍 Kottayam