11 Oct
SEVEN CONSULTANCY
Mumbai
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> JOB DETAILS
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> Liaise with the customer and operations to ensure that the delivery schedules are updated and planned.
> Receive information of the delivery schedules from the customer and plan delivery routes accordingly.
> Ensure delivery of goods on time as per defined SLA`s with the warehouse and consignee.
> Supervise and coordinate the receipt, unloading. and ensure adherence to standard operating procedures.
> Prepare monthly and annual budget for all assigned account.
> Coordinates business review with the customers and superiors.
> Develop strong relationship with customers. executes a roll-out plan for all new, large and local major accounts.
> Manage contract renewal and updates.
> Support sales team for Business Development during the presentation and closing process for new accounts.
> Manage overall customer relationship, dealing with customer’s top management (Logistics, dispatch, sales, finance, promotors)
> Coordinate interaction with regional and local offices of customer.
> Facilitates information flow between major accounts and the Company.
> Establish and conduct monthly/quarterly review for each assigned strategic account.
> Responsible for strategic plans for key clients including analyzing profit/loss and evaluating competition of major client’s accounts.
> Monitor / customer service issues; ensuring client questions/problems are quickly and completely resolved. Utilize all available resources to satisfy customers, and delegate when necessary appropriate support personnel.
> Maintain a thorough, up-to-date record of major client and prospect database.
> FUNCTIONAL AREA
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