11 Oct
Zeca Tech
New Delhi
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>> Overview
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>> The CustomerSuccess Manager plays a crucial role in ensuring customersatisfaction and retention within the organization. They areresponsible for establishing strong relationships with customersunderstanding their needs and providing solutions to ensure theirsuccess with the companys products or services. This role is vitalin driving customer loyalty and longterm growth for theorganization.
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>> Keyresponsibilities
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>> - Build and maintainstrong relationships with clients through regular communication andinteractions.
>> - Understand customer needs andobjectives to effectively address theirrequirements.
>> - Provide guidance and bestpractices to customers to maximize their use of the product orservice.
>> - Monitor customer usage and engagementidentifying opportunities to enhance customersuccess.
>> - Collaborate with internal teams toaddress customer concerns and issuespromptly.
>> - Conduct regular checkins and businessreviews with customers to assess and improve customersatisfaction.
>> - Develop and implement customersuccess plans and strategies to drive value andrenewals.
>> - Provide input to product developmentbased on customer feedback and needs.
>> - Identifyupsell and crosssell opportunities within existing customerbase.
>> - Prepare and deliver regular reports andupdates on customer success metrics andstatus.
>> - Stay updated on industry trends andbest practices in customer successmanagement.
>> - Manage and resolve escalations andchallenging situations with customers.
>> - Promotecustomer advocacy and referrals through exceptional service andsupport.
>> - Participate in customer eventswebinars and user groups to drive customerengagement.
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>> Requiredqualifications
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>> - Bachelors degree inBusiness Marketing or related field.
>> - Provenexperience in customer success account management or relatedcustomerfacing roles.
>> - Strong understanding ofcustomer relationship management (CRM) principles andpractices.
>> - Excellent communication andinterpersonal skills to build rapport withcustomers.
>> - Ability to analyze data and customerfeedback to derive actionableinsights.
>> - Proficiency in utilizing customersuccess platforms and tools.
>> - Demonstratedability to manage complex customer relationshipseffectively.
>> - Proactive problemsolving skillsand a solutionoriented mindset.
>> - Experience inidentifying revenue opportunities within existing customerbase.
>> - Ability to work collaboratively in a teamenvironment to achieve customer successobjectives.
>> - Solid organizational and timemanagement abilities to handle multiplepriorities.
>> - Strategic thinking and ability todrive customer value through innovativesolutions.
>> - Knowledge of industry best practicesand trends in customer successmanagement.
>> - Previous experience in SaaS ortechnology industry ispreferred.
>> - Certifications in customer successor related areas are aplus.
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>> organizationalskills,teamwork,industry knowledge,accountmanagement,certifications,communication,dataanalysis,crm,problem-solving,interpersonal skills,customer successplatforms,strategic thinking,customer relationship management,timemanagement,technology industryknowledge,customer,collaboration,customerengagement,saas
▶️ Customer Success Manager
🖊️ Zeca Tech
📍 New Delhi