11 Oct
Hiranandani Financial Services
Bhavnagar
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>> 1. Develop and implement effective strategies for debt recovery and collections within the state, ensuring compliance with applicable laws, regulations, and company policies.
>> 2. Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and achieve collection targets.
>> 3. Monitor and analyze collection metrics, such as delinquency rates, recovery rates, and customer payment behavior, to identify trends, areas for improvement, and potential risks.
>> 4. Oversee the management and maintenance of the collections portfolio, including prioritizing accounts for collection efforts, reviewing payment plans, negotiating settlements,
and initiating legal actions if necessary.
>> 5. Interact with customers regarding their delinquent accounts, addressing inquiries, resolving disputes, and providing assistance or guidance on payment options and debt resolution.
>> 6. Prepare regular reports on collections activities, trends, and outcomes, presenting findings to senior management to facilitate informed decision-making and drive continuous improvement.
>> 7. Collaborate with internal stakeholders such as sales, customer service, and finance teams to improve overall collections effectiveness and minimize customer delinquency.
>> 8. Identify and implement process enhancements, automation, and technology solutions to streamline collections operations, enhance productivity, and optimize recovery rates.
▶️ State Collections Manager (Secured Business Loans) - Gujarat
🖊️ Hiranandani Financial Services
📍 Bhavnagar