11 Oct
Vodafone Idea
Mysuru
>>
>> Role
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>> Franchisee Lead
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>> Function / Department
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>> Retail
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>> Location
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>> Mysore
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>> Job Purpose
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>> Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
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>> Core Competencies, Knowledge, Experience
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>> - Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
>> - Ensure and monitor quality of acquisition
>> - Ensure availability of stock adhering to norms
>> - Deliver overall revenue targets through channels
>> - Achieve total target for up-selling and cross-selling
>> - Facilitate roll-out of Frenchie Store (incl.
selection of partners, location etc.) and meet expansion targets
>> - Coach channel partners to improve efficiency, drive profitability and adherence to processes
>> - Manage churn and customer satisfaction for walk-in customers at touch point
>> - P&L; management skills
>> - Understanding of store management and customer relationship management
>> - Leadership & people management skills
>>
>> Must have technical / professional qualifications
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>> Graduate
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>> 2-3 years of work experience in Retail Industry
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>> Store Management & Customer Relationship Management