11 Oct
Hirebloc
New Delhi
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>> Overview:
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>> The role of aCustomer Success Manager in the fashion industry is pivotal indriving customer satisfaction and retention. The individual willplay a crucial part in nurturing client relationships understandingtheir needs and ensuring that the company delivers on its promises.The Customer Success Manager will act as a liaison between theorganization and its fashion industry clients advocating for theirneeds and ultimately contributing to business growth andsuccess.
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>> KeyResponsibilities:
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>> - Develop andmaintain strong relationships with fashion industryclients
>> - Understand client goals and effectivelycommunicate how the company can supportthem
>> - Drive customer satisfaction and ensuresuccessful adoption of products orservices
>> - Monitor client accounts to identifypotential issues and proactively addressthem
>> - Collaborate with internal teams to ensuretimely and successful delivery of solutions toclients
>> - Identify opportunities for upselling orcrossselling based on client needs
>> - Conductregular checkins and business reviews with clients to assesssatisfaction and identify areas forimprovement
>> - Be the primary point of contact forany postsales activities and issue resolution for fashion industryclients
>> - Provide insights and feedback tointernal teams based on clientinteractions
>> - Measure and report on key customersuccess metrics
>> - Stay informed about trends anddevelopments in the fashion industry to better supportclients
>> - Contribute to the development andimprovement of customer success processes andmethodologies
>> - Lead and coordinate customertraining and onboarding activities
>> - Act as acustomer advocate within theorganization
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>> RequiredQualifications:
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>> - Bachelors degree inBusiness Marketing Fashion or relatedfield
>> - Proven experience in a customerfacingrole within the fashion industry
>> - Demonstratedsuccess in client relationship management and customerretention
>> - Excellent communication andpresentation skills
>> - Strong problemsolving anddecisionmaking abilities
>> - Ability to workcollaboratively in a teamenvironment
>> - Understanding of sales and accountmanagement principles
>> - Proficiency in using CRMand customer service software
>> - Analyticalmindset with the ability to interpret data and deriveinsights
>> - Passion for the fashion industry andstaying updated with its trends anddynamics
>> - Proactive and resultsoriented approachto customer success
>> - Ability to travel forclient meetings and events asnecessary
>> - Certifications in customer success oraccount management are a plus
>> - Proven trackrecord of meeting and exceeding customer successtargets
>> - Ability to multitask and prioritizeeffectively in a fastpacedenvironment
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>> results-oriented,datainterpretation,decision-making,customer,problem-solving,accountmanagement,organization,sales,communication,analyticalmindset,fashion industry knowledge,communication skills,clientaccounts,multitasking,customer service,customerretention,prioritization,customer satisfaction,presentation,clientrelationship management,proactiveapproach,crm
▶️ Customer Success Manager - Fashion Industry
🖊️ Hirebloc
📍 New Delhi