11 Oct
Starbucks
Mysuru
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>> Purpose and Scope of position
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>> This position contributes to our success by:
> 1. Leading the store operations & the team of store partners to create and maintain the Starbucks Experience for our customers and partners.
> 2.The main areas of work of a store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues.
> 3.The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited guiding principle
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>> Summary of Key Responsibilities
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>> Responsibilities and essential job functions include but are not limited to the following:
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>> - Completes store operational requirements by scheduling and assigning partners; following up on work results.
>> - Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
>> - Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
>> - Exhibits a willingness and desire to share coffee knowledge and stories with others
>> - Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
>> - Solicits feedback from the customers
>> - Supervisory Responsibilities:
>> - Interviewing & training partners, planning, assigning and directing work
>> - Regular interaction/ review with the team
>> - Encourage team to take independent decisions
>> - Conduct goal setting
>> - Developing strategic and operational plans for the work group,
managing execution and measuring results
>> - Review performance to achieve organizational goals
>> - Gather & evaluate employees performance
>> - Appraising performance
>> - Addressing complaints and resolving problems.
>> - Coaching, counselling, and disciplining
>> - Ensures partners adhere to legal and operational compliance requirements
>> - Drives coffee conversations within the team and creates a culture of coffee appreciation
>> - Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
>> - Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
>> - Ensures availability of merchandise and services by approving contracts; maintaining inventories
>> - Maintains the stability and reputation of the store by complying with legal requirements
>> - Analyses sales figures and forecasting future sales volumes to maximise profits
>> - Manages and motivates the team to increase sales and ensure efficiency
>> - Manages stock levels and making key decisions about stock control
>> - Ensures standards for quality, customer service and health and safety are met
>> - Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action
>> - Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
>> - Conducts regular store meetings
>> - Accountable to improve and increase store performance for the growth of the organisation
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>> Competencies
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>> Living Our Misson And ValuesHelping Others SucceedAchieving ResultsWinning With Integrity
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>> Summary of Experience & Education
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>> - Minimum 12th pass (ideally, IHM student or hotel management graduate)
>> - Latte Art expert
>> - Has in-depth knowledge of Coffee
▶️ Store Manager
🖊️ Starbucks
📍 Mysuru