11 Oct
Gear
Kolkata
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>> JOBINFORMATION
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>> The idealcandidate is a strategic thinker with strong leadership skillssupporting the overall success of the business by managing teamsoptimizing processes and maintaining strong clientrelationships.
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>> Commitment to our people is ourreal strength and the key to success.
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>> Job title: Assistant ManagerT&Q; (English/ Hindi / BengaliSpeaking)
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>> Working Location:Kolkata
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>> JobDescription:
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>> Our Internationalcompany is seeking 1 Assistant Manager Training & Qualityin India. Ideal candidates can adapt and are wellknown forfastmoving and lastmoment change.
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>> MainResponsibilities:
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>> - Providecoaching and feedback to new and existing staff utilizing provenimprovementmethodologies.
>> - Maintaina comprehensive understanding of the program and compliancerequirements for all assignedprograms.
>> - Conductedendtoend governance and reported findings on the clientspecific QAScorecard clearly explainingconclusions.
>> - Generateweekly and monthly summary reports detailing monitoring activityfor each program and communicate these to ClientServices.
>> - Ensureeach agent per program is monitored at least once monthly followingquality assurance personnelchecklists.
>> - Participatein weekly calibration calls for each assignedprogram.
>> - DeliverQuality Assurance reviews and feedback to team members facilitatingtheir professional growth anddevelopment.
>> - Collaborateeffectively with peers and other personnel to positively impactjoint activities projects orevents.
>> - Actas a sitelevel leader as needed liaising with client trainingorganizations and providing onsite presence whennecessary.
>> - Workcollaboratively with other support teams within the client and GearInc. to ensure strong product knowledge among theproject.
>> - Demonstratea commitment to attentiveness persistence and flexibility whilesafeguarding the integrity and purpose of ourorganization.
>> - Managemultiple processes and ensure timely delivery demonstrating anunderstanding of staffing process efficiencies and goal achievementin the contact centerenvironment.
>> - Maintainrobust risk and compliance practices to ensure adherence toregulatory requirements.
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>> Job Requirement:
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>> - Provenexperience in BPOdomains.
>> - Strongcoaching and feedback skills with a track record of implementingimprovementmethodologies.
>> - Excellentcommunication and interpersonal skills with the ability to interacteffectively with team members andstakeholders.
>> - Abilityto adapt to changing company and client requirements demonstratingflexibility andresilience.
>> - Demonstrateleadership capabilities with experience managing multiple processesand ensuring timelydelivery.
>> - Soundunderstanding of staffing process efficiencies and goal achievementin a contact centerenvironment.
>> - Strongcommitment to risk and compliance practices ensuring adherence toregulatoryrequirements.
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>> Interestedcandidates should submit their resume and a cover letter outliningtheir relevant experience and interest in the Assistant ManagerT&Q; role. Qualified candidates will be contacted for aninterview.
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>> RemoteWork :
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>> No
▶️ Assistant Manager Training Quality
🖊️ Gear
📍 Kolkata