11 Oct
Jubilant FoodWorks
Coimbatore
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>>> Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Chennai and Coimbatore
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>>> Interested candidates can share their resume to
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>>> Contact - 8248387697
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>>> 1. JOB DETAILS:
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>>> Position Title : Shift Manager/Assistant Restaurant Manager
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>>> Reports to : RGM / Dy DM
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>>> Department : Operations
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>>> Division : JFL- Popeyes
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>>> 2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers
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>>> Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards
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>>> 3. KEY ACCOUNTABILITIES: Description
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>>> Leads Operational Excellence and the Guest Experience:
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>>> - To ensure self and team handles all Guest concerns during the shift
>>> - To respond to all Guest feedback with action plans to address opportunities
>>> - To coach team on hospitality standards
>>> - To communicate Guest feedback to the team and involve in action plans to resolve issues
>>> - To ensures all training and reference materials are available and used by the team
>>> - To execute processes that ensure the restaurant meets safety and sanitation standards
>>> - To execute processes that ensure inside and outside cleanliness standards are met
>>> - To ensure shift is appropriately staffed to achieve service with speed goals
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>>> Builds Team Talent:
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>>> - To treat all team members fairly and with respect
>>> - To provide coaching to team members to improve performance and ensure their growth.
>>> - To recognize team members for demonstrating desired behavior and performance
>>> - To ensure no team members is placed in position until all training is complete
>>> - To provide regular communication to team including goals and results
>>> - To use team member feedback to improve restaurant performance
>>> - To train, retain, and develop team members that improve the Guest experience
>>> - To execute cross training and deployment
>>> - To hold team members accountable for their behavior and performance
>>> - To delegate appropriately to team based on their skill level
>>> - To maintain appropriate staffing levels to meet business needs
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>>> Drives Sales Growth:
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>>> - Involves entire team by communicating goals, results, and action plans
>>> - Ensures each shift is appropriately staffed to meet hospitality with speed goals
>>> - Ensure all products are available to Guests every shift and execute all products to standard
>>> - Utilizes appropriate suggestive selling
>>> - Complete all self-audits during the shift and review previous actions plans to address opportunities
>>> - Manages cash loss through cash control procedures
>>> - Follows a maintenance schedule for equipment and facility
>>> - Sets shift goals and track results
>>> - Involves entire team by communicating goals, results, and action plans
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>>> Planning and Communication:
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>>> - Discusses issues with other managers
>>> - Discusses shift plans with team
>>> - Involves entire team by communicating goals, results, and action plans
>>> - Makes adjustments to assignments during the shift to achieve goals
>>> - Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
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>>> 4. Performance INDICATORS :
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>>> - NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
>>> - Channel wise Ops KPIs during the shift :
>>> - Dine In Q Time / Order taking time & Serving time
>>> - Take Away Q Time / Order taking time & Order ready time
>>> - Drive N Pick Order assembling time / Order ready time & Order delivered time
>>> - Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
>>> - Team member training / Retention & Attrition
>>> - Internal & External audit scores
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>>> 5. QUALIFICATIONS, EXPERIENCE, & SKILLS:
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>>> - Hotel Management Degree/Diploma Or Graduation
>>> - 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
>>> - Appetite to learn quickly and work with a sense of urgency
>>> - Result oriented, hands on approach, quick action approach
>>> - Excellent Communication Skills, Team Building Skills & Problem Solving Skills
▶️ Shift Manager & ARM | Popeyes | Jubilant foodworks Ltd.| Chennai
🖊️ Jubilant FoodWorks
📍 Coimbatore