Customer Care Representative [Urgent Search]

Customer Care Representative [Urgent Search]

Remote: Remote

Job Title: Customer Care Representative Location: Remote Company: Buddy Deals About Us: Buddy Deals is dedicated to providing exceptional value and service to our customers. Our mission is to create a seamless and enjoyable experience for everyone who interacts with our brand. We are seeking a friendly and motivated Customer Care Representative to join our team and help us maintain our high standards of customer satisfaction. Job Description: As a Customer Care Representative at Buddy Deals, you will be the first point of contact for our customers. You will assist with inquiries, resolve issues, and ensure a positive experience throughout the customer journey.





This is a fully remote position that offers flexibility while being part of a dynamic and supportive team. Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Issue Resolution: Address and resolve customer concerns, complaints, and feedback effectively, ensuring customer satisfaction. Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers. Documentation: Record and track customer interactions and feedback in our CRM system, ensuring accurate and up-to-date information. Collaboration: Work closely with other teams, including sales and product development, to relay customer insights and improve service delivery. Follow-Up: Conduct follow-up communications with customers to ensure their issues are resolved and to gather feedback on their experiences. Continuous Improvement: Identify areas for improvement in customer service processes and suggest solutions to enhance the customer experience. Qualifications:





Experience: Minimum of 2 years of experience in customer service or a related field, preferably in a remote environment. Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor. Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to remain calm under pressure. Customer Focus: A passion for delivering exceptional customer service and building positive relationships. Tech Savvy: Proficiency in using CRM systems, ticketing software, and other customer support tools. Adaptability: Ability to work independently and adapt to a fast-paced and changing environment. Education: High school diploma or equivalent; a bachelor’s degree is a plus. What We Offer:





Competitive salary and benefits package Fully remote work environment with flexible hours Opportunities for professional development and career growth A supportive and collaborative team culture Employee wellness programs If you are enthusiastic about providing outstanding customer service and want to be part of a dynamic team, we would love to hear from you!

▶️ Customer Care Representative [Urgent Search]
🖊️ BUDDY DEALS
📍 Vellore