11 Oct
Sprouts Hotel Consultant and Manpower Services
Dehradun
Job details
Here’s how the job details align with your profile.
Job type
- Full-time
Shift and schedule
- Rotational shift
Location
Dehradun, Uttarakhand
Full job description
The Front Office Manager plays a key role in the smooth operation of a hotel or hospitality establishment. Below are the main responsibilities and duties associated with this role:
Job Role: Front Office Manager
**Key Responsibilities:**
1. **Guest Experience Management**:
- Oversee guest check-ins, check-outs, reservations, and overall front desk activities.
- Ensure excellent customer service by addressing guest inquiries, concerns, and requests promptly.
- Handle complaints and resolve issues to maintain guest satisfaction.
2. **Team Supervision**:
- Lead and manage the front office staff, including receptionists, concierge, and bell staff.
- Train, mentor, and motivate team members to deliver high standards of hospitality service.
- Prepare staff schedules to ensure adequate coverage at all times.
3. **Operational Oversight**:
- Ensure that all front office operations run smoothly, including reservations, guest registration, and room assignments.
- Monitor and manage room availability, ensuring accurate and timely information is conveyed to guests and staff.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests and any issues are addressed promptly.
4. **Financial Responsibilities**:
- Manage the front office budget, including staffing, supplies, and operational costs.
- Oversee cash handling, billing, and payments for guests, ensuring accuracy and adherence to hotel policies.
- Prepare reports on front office operations, occupancy rates, and financial performance.
5.
**Communication and Coordination**:
- Serve as the main point of communication between departments, ensuring smooth coordination of services.
- Maintain strong relationships with guests, VIP clients, and vendors to enhance the hotel’s reputation.
6. **Safety and Security**:
- Ensure that safety procedures are followed at the front desk, including handling emergency situations.
- Monitor security protocols, ensuring that guest information and hotel property are protected.
**Skills Required**:
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Problem-solving and conflict resolution skills.
- IDS Knowledge
- Proficiency in hotel management software (e.g., Opera, Protel).
- Organizational and multitasking skills to handle multiple responsibilities effectively.
This role is critical in creating a positive first impression for guests and ensuring seamless operations at the front desk.
Job Type: Full-time
Schedule:
- Rotational shift
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Application Deadline: 14/10/2024
▶️ Front Office Executive
🖊️ Sprouts Hotel Consultant and Manpower Services
📍 Dehradun