MIS Lead

MIS Lead

Job Description

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## Role Purpose
The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.

## Do
- Develop and lead accurate MIS Management & Reporting within the Service Line
- Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
- Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder






- Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
- Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
- Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
- Develop and implement standardized MIS procedures across all business applications.
- Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
- Address and prioritize ad-hoc report requirements
- Ensure zero non-compliances on process audit on data security and compliance
- Enhance and maintain tools and systems for efficient MIS generation and reporting system
- Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times






- Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
- Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
- Recommend and implement new technology solutions to improve team/ employee productivity.
- Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness

## Ensure efficient allocation of work and drive capability within team
- Setup focused team resources to the respective client/ account basis expertise & experience
- Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
- Conduct training on MIS activities, tools,





analytics and process knowledge to increase team expertise
- Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions
- Drive the focus of the team on quality and adherence to data security and compliance processes

## Responsible for invoice management across clients/ accounts
- Follow up or seek approval from management/ delivery to seek timely invoices as per contract
- Timely submission of invoices to the client as defined in the MSA and SOW
- Provide information required and resolve any invoicing issues raised by the client

## Team Management

### Resourcing
- Hire adequate and right resources for the team

### Talent Management






- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Build an internal talent pool and ensure their career progression within the organization
- Manage team attrition
- Drive diversity in leadership positions

### Performance Management
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Ensure that the Performance Nxt is followed for the entire team

### Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team

## Stakeholder Interaction

### Stakeholder Type
Stakeholder Identification | Purpose of Interaction |
---------------------------|-----------------------|






Internal | SL Leadership, MIS Leadership
Daily Interaction & Reporting, governance |
Core Delivery Team & Operations (WFM, Delivery, Quality etc.)
Updation and management of data
Understanding & Generation of MIS Reports & Dashboards |
Business Finance
Invoicing, MIS reports |
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledge sharing |
External | Clients/ Customers
To provide reports & dashboards as per the requirements from both on-offshore clients of Wipro |

## Display
Lists the competencies required to perform this role effectively:

### Functional Competencies/ Skill






- **Domain Expertise** - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Master
- **Systems Thinking** - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
- **Leveraging Technology** - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Expert
- **Business Knowledge** - Understand the DO&P; process and workflow, key terms and performance and financial parameters - Expert

### Competency Levels
- **Foundation**: Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- **Competent**:





Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- **Expert**: Applies the competency in all situations and serves as a guide to others as well.
- **Master**: Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

### Behavioral Competencies
- Project Management Skills
- Analytical Skills
- Execution Excellence
- Managing Complexity
- Handling Pressure
- Client centricity
- Passion for results
- Nurturing people
- Stakeholder Management

## Deliver
No. | Performance Parameter | Measure |






-----|-----------------------------------|-----------------------------------------------------------------------------------|
1. | MIS Management and Reporting | Quality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements |
2. | Stakeholder Management | Customized dashboards as per client and functional requirements
Zero or planned outages
Zero escalations on data reporting
Resolution of escalations
Zero non-conformance on security or compliance requirements |
3. | Team Management | Team attrition PERCENT , Employee satisfaction score |

## Geographic Information Systems (Maps) Locations
- **MIS Lead**: Hyderabad, India
- **DOP**: 3104648

▶️ MIS Lead
🖊️ Wipro Technologies
📍 Secunderabad