11 Oct
Amazon-india-pvt-ltd
Secunderabad
Job Description
#
Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce team (WWR&R;) at Amazon.com. WWR&R; is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWR&R; is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazons commitment to deliver on the Climate Pledge (Net Zero Carbon) the 4 Zeros.
We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills,
and create the best customer returns experience in the world. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns and recommerce.
Amazon WWR&R; is comprised of business, product, operational, program, software engineering, and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
## Primary Responsibilities
- Automation and tool development
- Troubleshooting and diagnosing systemic and infrastructure issues
- Fixing production software issues
- Developing monitoring solutions
- Performing software maintenance and configuration
- Implementing fixes for internally developed code (Perl, Ruby, Java)
- Performing SQL queries
- Updating, tracking, and resolving technical challenges
- Working alongside development on Amazon Corporate and Divisional Software projects
- Updating/enhancing our current software
- Automation of support processes and documentation of our systems
## Ideal Candidate
The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, be able to juggle multiple tasks at once, work independently, and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.
Amazon is earths most customer-centric company, and through WWR&R;, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
## Locations
- IND
- TS
- Hyderabad
▶️ System Development Engineer, Amazon
🖊️ Amazon-india-pvt-ltd
📍 Secunderabad