13 Oct
Birdeye
Kakinada
Why Birdeye
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com .
What You’ll Do
Come thrive at Birdeye, and help us build the future of Experience Marketing.
Ranked as the 2021 Best Places to Work, 2021 Top WorkPlaces for Managers and Technology Fast 500 for 2018, 2019 and 2020, Birdeye is changing the way businesses interact with customers. As relentless innovators, we make excellence a habit. We know building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. Apply now and find out why Birdeye is rated Top Places to Work.
Birdeye is looking for a qualified Head of BDR Enablement who can build, grow, and scale Birdeye’s global BDR organization. The individual in this role will be responsible for designing talent development programs and building enablement resources. The role will report to the VP of Sales Development and into the marketing organization,
will have 1 direct report in the US and a team of 3 to start. Will work closely with the Sales and Sales Enablement team. You must be a seasoned enablement professional looking to have impact at scale with a track record of operational excellence.
WHAT YOU’LL DO
Enablement Programming
- Onboarding : Design and optimize a comprehensive onboarding program for new BDR hires in the US, India, and the UK.
- Team Management : Lead a direct report and a team of 3 to deliver effective onboarding and closely collaborate with sales enablement team
- Collateral Refresh : Analyze and update enablement materials, including collateral, messaging, and email templates.
- Coaching Frameworks : Develop coaching expectations and frameworks for BDR management.
- Product Training : Partner with product marketing to ensure BDRs are trained on new product launches and messaging.
- Documentation : Author documentation and create learning paths for new hires and in-seat BDRs.
- Call Coaching : Build call coaching plans and define call scorecards to assess performance.
Campaign Alignment
- BDR Enablement Strategy : Own the enablement strategy for BDRs related to major marketing campaigns.
- Playbook Development : Design, deliver, and continuously update BDR playbooks aimed at maximizing meetings set for sales.
Requirements
- Location: Based in India
- Education: Bachelor's degree
- Experience: 8+ years in B2B sales, leadership, and enablement, with at least 5 years in a dedicated enablement role,
preferably supporting BDRs in a high-tech B2B SaaS environment.
- Organizational Skills: Highly organized, able to execute tasks autonomously and efficiently.
- Process Development: Proven experience in creating new processes and workflows.
- Coaching Expertise: Demonstrated ability to train and coach sales talent in prospecting and qualification techniques.
- Project Management: Track record of successfully delivering on enablement project plans while proactively identifying and resolving obstacles.
- Documentation Skills: Ability to translate business process changes into clear documentation and training content.
- Content Creation: Experience in authoring training materials, process documentation,
and supporting onboarding initiatives.
- Technical Proficiency: Expertise in the following platforms:
Salesforce
Outreach or Salesloft
Call analytics software
ZoomInfo
Sales Navigator
▶️ Head of Sales Enablment
🖊️ Birdeye
📍 Kakinada