14 Oct
Classcard
Palakkad
Classcard is a lightweight student and class management platform and replaces spreadsheets to organize, automate and collaborate with staff and students. It also augments teaching by enabling selling and conducting of classes online.
We’re looking to hire a rockstar Customer Success Manager to enable customer success, maintain lasting relationships and identify upselling opportunities for our accounts. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. This is a customer facing role and apart from a fixed pay it also pays-out attractive target based incentives.
Responsibilities :
- Onboarding new customers and helping them set up their account
- Regularly checking-in and engagement with customers to gather feedback and improve software usability
- Encouraging use of advanced features, cross-selling, and up-selling features
- Empathize with customers’ needs and offer solutions to fulfill their needs
- Find innovative ways to engage customers for relationship building and reduce churn
- Customer interactions are a part of your everyday life - You know how to identify the customers who need the most attention and you build solid relationships with them
- Talking to users over live chat (our goals are to be responsive & delightful and help create a feedback loop between engineers and customers)
Who are we looking for :
- You have 1-2 years experience in customer success, preferably in SaaS or a technology company
- You understand technology systems and know how to navigate through them while also coaching and training your clients on it
- You enjoy interacting with people and are always up for new challenges
- You have excellent verbal and written communication skills
- You have worked with excel and google sheets and understand the basics
- Annual CTC : 4 - 6 LPA + Incentives
▶️ Customer Success Manager
🖊️ Classcard
📍 Palakkad