14 Oct
NR Consulting - India
Bengaluru
Role: Finance Process Specialist - Order Processing and Dispute Resolution
Exp: 3 to 6 Years
Location: Hyderabad
JD
Finance Process Specialist - Order Processing and Dispute Resolution Key Responsibilities: 1. Order Processing and Management: o Accurately process customer orders in the system. o Ensure orders comply with company policies and customer agreements. o Coordinate with cross-functional teams for timely delivery. 2. Invoicing: o Generate and submit invoices to clients accurately and timely. o Handle invoice adjustments or credit memos when required. 3. Cash Application: o Apply customer payments to corresponding invoices. o Ensure accurate reconciliation between accounts receivables (AR) and cash received.
o Investigate and resolve discrepancies in payments (e.g., underpayments, overpayments). 4. Credit Management: o Review credit terms and limits for new and existing contracts. o Ensure adherence to the credit policies. o Assess customer creditworthiness and recommend adjustments when necessary. 5. Collection and Dispute Management: o Follow up on overdue payments and manage collections. o Escalate unresolved payment issues to the appropriate teams. o Address customer disputes related to invoices, deliveries, or pricing. o Facilitate timely resolution of disputes. 6. Dispute Resolution: o Analyze, investigate, and resolve financial disputes related to payments, billing errors, chargebacks, PO related disputes, or any other transactions. o Communicate effectively with clients and stakeholders to resolve disputes promptly. o Collaborate with internal teams and clients to gather data and documentation required for dispute resolution. 7. Root Cause Analysis: o Identify patterns and root causes of recurring disputes.
o Recommend process improvements and implement corrective actions. o Leverage automation and technology tools to optimize dispute resolution processes. 8. Stakeholder Management: o Act as the main point of contact for dispute-related queries from clients, internal teams, and external parties. o Build relationships with stakeholders to facilitate efficient dispute resolution. 9. Reporting and Analysis: o Prepare reports on dispute management activities, including key metrics such as resolution time, dispute volume, and trends. o Provide insights and recommendations to improve operational performance. 10. Process Improvement: o Leverage automation and technology tools to optimize dispute resolution processes.
o Recommend and develop enhancements to dispute management workflows to improve efficiency and resolution time. Qualifications: • In-depth knowledge of financial processes, including billing, payments, and reconciliation. • Strong analytical and problem-solving skills. • Extensive abilities to communicate, facilitate, and present cogently to all levels of industry audiences, clients, and internal staff and management. • Proficiency in utilizing software to analyze reports and draft summary reports, such as Microsoft Office and other related firm-issued tools.
• Familiarity with dispute management and cash application software and other financial tools (e.g., SAP/Business Objects, PeopleSoft, Salesforce, Blackline, Oracle, High Radius, etc.). • Experience in order processing, invoicing, cash application, credit management, or dispute resolution.