Customer Relation Executive

Customer Relation Executive

Job Description

- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

Requirements and Skills







- Proven customer support experience or experience as a sales and customer representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, documentation, and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in a particular industry, preferred
- Any other duties and responsibilities assigned by the management from time to time

Must be a graduate with previous sales and customer relations

▶️ Customer Relation Executive
🖊️ V Support Solutions
📍 Coimbatore