13 Oct
sun pharma industries ltd panoli ( dist-bharuch )
Mumbai
Job Description
Title: Regional Customer Service Manager
Date: Jun 14, 2024
Location: Sun House - Corporate Office
Company: Sun Pharmaceutical Industries Ltd
Job Title:
Regional Customer Service Manager
Function:
Global Supply Chain
Key Responsibilities
- Manage the transition to secondary sales based billing process
- Monitor monthly orders, dispatches and ensure adherence to timeline
- Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
- Devise and Track metrics for service levels from CFAs to Distributors
- Understand retail coverage and make recommendations on new distributor appointments
- Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments Socialize best practices across the Customer Service team
- Proficient with data analytics to drive continuous improvements in the model
- Effective and firm communicator who is approachable
Travel Estimate
Should be based in the Region. At least 50 PERCENT travel.
Job Scope
Internal Interactions (within the organization)
CFAs, Depots, HO Distribution, India Business (Sales Team)
External Interactions (outside the organization)
Distributors
Geographical Scope
India
Job Requirements
Educational Qualification
Undergraduate and above
Skills
- Performer with clean track record and strong adherence to systems and processes
- Customer Service and Change Management.
- Collaborate and Influence in matrix organization to drive improvements
- Ability to work in ambiguous environment, identify critical issues and develop new solutions
- Analytical bent of mind
- Proven capabilities in building and managing high performance teams
Experience
Tenure: 10 years of Hands on Sales/Distribution Experience
Apply Now
▶️ Title: Regional Customer Service Manager
🖊️ sun pharma industries ltd panoli ( dist-bharuch )
📍 Mumbai