13 Oct
Tata Starbucks India
Gurugram
Job Description
Shift Supervisor
- Location: Golf Course Road, Gurgaon, IN
About Starbucks India
Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300 passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain, and develop.
Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. Were called partners, because its not just a job,
its our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Purpose and Scope of Position
This position contributes to our success by:
- Assisting the store manager in executing store operations during scheduled shifts.
- This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
- The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles
Competencies
- Achieving Results
- Helping Others Succeed
- Living our Mission and Values
- Winning with Integrity
- Making Every Customer Feel Special
- Working Together
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during the shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely,
and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Summary of Experience & Education
- Minimum 1 year of experience of handling a team in a retail setup
- Minimum education qualification 12th / Diploma
▶️ Shift Supervisor Job Details | Tata Starbucks Private Limited
🖊️ Tata Starbucks India
📍 Gurugram