13 Oct
Sitel
Secunderabad
Job Description
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Customer Service Representative - India
Req ID#: 370222
Location: Hyderabad, India, IN
Customer Service Representative - India
Customer Service
About Us
Foundever India Pvt Ltd
Foundever is;
- Worlds Leading BPO.
- Handle 3 million contacts every day.
- 60000 Employees Worldwide.
- 145 centers in 27 countries.
- 350 clients
- 36 languages
- Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job Summary
Answer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals in order to meet client and customer satisfaction goals.
Primary Job Responsibilities
Greetings from FOUNDEVER!!
Foundever is hiring for International Technical Support Voice Process.
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or 2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Salary: As per Market Standards
Note: Any candidate applying for this position should be okay to work from the office.
Experience: Any Under Grad/Graduate Freshers can apply.
Job Profile:
1. International Voice (Technical Support)
- Responsibility: Provide Technical Support to International Customers
- Shift Timings: Should be flexible to work in US Rotational Shifts.
- Desired Skills: Need Excellent Communication skills in English.
- Must-Have: strong Technical Knowledge(Hardware, Software, and networking Concepts)
- Working Days: 5 days working
- Weekly Offs: 2 Week Offs(Rotational and Split)
- Transport: Home Pickup and Home Drop.
- Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.
- All Interviews will happen over telephonic or Skype.
Skills/Knowledge/Abilities
- Call Center experience a plus
- Provide a high quality and proactive service to both internal and external customers
Education
- High school diploma or equivalent
- Bachelors in a related field
Experience Target
- Call Center experience a plus
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▶️ Customer Service Representative - India Job Details | Foundever
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