15 Oct
Hirebloc
New Delhi
Overview:
The role of a Customer Success Manager in the fashion industry is pivotal in driving customer satisfaction and retention. The individual will play a crucial part in nurturing client relationships understanding their needs and ensuring that the company delivers on its promises. The Customer Success Manager will act as a liaison between the organization and its fashion industry clients advocating for their needs and ultimately contributing to business growth and success.
Key Responsibilities:
- Develop and maintain strong relationships with fashion industry clients
- Understand client goals and effectively communicate how the company can support them
- Drive customer satisfaction and ensure successful adoption of products or services
- Monitor client accounts to identify potential issues and proactively address them
- Collaborate with internal teams to ensure timely and successful delivery of solutions to clients
- Identify opportunities for upselling or crossselling based on client needs
- Conduct regular checkins and business reviews with clients to assess satisfaction and identify areas for improvement
- Be the primary point of contact for any postsales activities and issue resolution for fashion industry clients
- Provide insights and feedback to internal teams based on client interactions
- Measure and report on key customer success metrics
- Stay informed about trends and developments in the fashion industry to better support clients
- Contribute to the development and improvement of customer success processes and methodologies
- Lead and coordinate customer training and onboarding activities
- Act as a customer advocate within the organization
Required Qualifications:
- Bachelors degree in Business Marketing Fashion or related field
- Proven experience in a customerfacing role within the fashion industry
- Demonstrated success in client relationship management and customer retention
- Excellent communication and presentation skills
- Strong problemsolving and decisionmaking abilities
- Ability to work collaboratively in a team environment
- Understanding of sales and account management principles
- Proficiency in using CRM and customer service software
- Analytical mindset with the ability to interpret data and derive insights
- Passion for the fashion industry and staying updated with its trends and dynamics
- Proactive and resultsoriented approach to customer success
- Ability to travel for client meetings and events as necessary
- Certifications in customer success or account management are a plus
- Proven track record of meeting and exceeding customer success targets
- Ability to multitask and prioritize effectively in a fastpaced environment
results-oriented,data interpretation,decision-making,customer,problem-solving,account management,organization,sales,communication,analytical mindset,fashion industry knowledge,communication skills,client accounts,multitasking,customer service,customer retention,prioritization,customer satisfaction,presentation,client relationship management,proactive approach,crm
▶️ Customer Success Manager - Fashion Industry
🖊️ Hirebloc
📍 New Delhi