Technical Consultant - Network & Security

Technical Consultant - Network & Security

16 Oct
|
Talent Toppers
|
Gurugram

16 Oct

Talent Toppers

Gurugram

Job Description :

This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in call tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like

- Manages the design, implementation and ongoing management of mainly to Provide reactive/proactive Designated Technical Support to top tier customers.

- Provide configuration review,





troubleshooting and best practices to named customers.

- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner reported via Service desk and Customer.

- Provide fault isolation and root cause analysis for technical issues.

- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.

- Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.

- Review of technical documentation, troubleshooting guides, etc and improvement Plans

- Act on Incidents reported by our network management tools.

- Act on Incidents reported by the customer (via our service desk).

- Proactively test & upgrade software on various devices

- Analyze capacity management reports & propose improvements.

- Prepare and execute Change requests.

- Remotely Configure new devices

- Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)







- Communicate & raise incidents to 3the party (vendors / telecom providers)

- Propose improvement plans (technical & human activity)

- Proactively seek guidance from peers and seniors where required.

- Team presentations on your activities.

- Propose improvements for our network management tools / Configuration.

- Analyze reporting before used by Service Delivery Manager.

- This role involves client interaction.

- The scope of products / vendors covers -

- Primary : FortiGate, FortiManager, FortiAnalyser with expert skills of handling both Migration, project and BAU activities and must be a Subject Matter expert.

- Secondary : Cisco ASA/Cisco FTD/Palo Alto ( Firewall, Panorama ) with decent operational experience







- Mandatory-Cisco (Routing ,Switching)

- Does not limit to others Fortinet Products

- Fortinet products (FortiAuthenticator, FortiNAC, FortiSwitch, FortiClient, Secure Wireless LAN) will be added advantages.

- Other Technologies and Vendors as added Advantages

- Cisco Wireless, Cisco ACI, Meraki ( Wireless ,SDWAN ),F5 Load Balancer, Cisco ISE.

Primary Skills :

- FortiGate, FortiManager, FortiAnalyser with expert skills of handling both

- Migration, project and BAU activities and must be a Subject Matter expert.

- Minimum 8 years' relevant experience ( see list of vendors )

- Hands on experience to work in an ITIL structured organization dealing with Incident / Change / Problem management







- Hands on experience in handling major IT infrastructure vendor products such as Fortinet, Cisco and Palo Alto.

- Expert with implementing and supporting Advanced routing protocols, Switching

- Experience with Wireshark or other protocol analyzers.

- Configuring network & security devices with end to end security in mind.

- Configuring end to end Quality of Service

- Troubleshoot using traffic analyzers , NetFlow collectors , capacity management tools.

- Incident Report Document writing.

- Documentation ( MS Word ) & drawing ( MS Visio ) updates

- Participating in Team & Customer meetings.

- Effective English speaking & writing skills.

Certifications :

- Masters/Graduate degree holder

- Fortinet Certified Professional in Network Security(Desired)





with the following core and one electives exams completed.

(a) FortiGate Administrator(Core),

(b) FortiManager Administrator(Elective)

(c) FortiAnalyzer Administrator(Elective).

- PCNSE/PCNSA/CCIE/CCNP Security(Nice to have)

- CCIE/CCNP routing switching (Nice to have)

(ref:hirist.tech)

▶️ Technical Consultant - Network & Security
🖊️ Talent Toppers
📍 Gurugram

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