17 Oct
TATA AIA LIFE INSURANCE
Kolkata
A. Position Overview
Cluster Manager
Department
IDFC First
Level/ Band
Manager - 401
Role Summary :
-Liase with Bank’sRegional officers and Zonal Officers and ensure alignment on Life InsuranceBusiness
-Visit zones andregions - interact with Zonal Officers, Cluster Officers and Bank branchmanagers
-Guide and supportteam to ensure achievement of targets
-Interact withcustomers to explain the products and solutions
-Ensure activation,persistency & productivity is maintained.
-Ensure quality ofrecruits hired in the team
-Maintain &drive; compliance at the zone
B. Organizational Relationships
Reports To
Zonal Manager
Supervises
KAM
C. Job Dimensions
Geographic Area Covered
Cluster(s)
Stakeholders Internal
Supervisors, Team (KAMs), Ops, Underwriting, Legal
External
IDFC First bank – Channel Partner
D. Key Result Areas
Partner and Client Management
·Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)
·Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
·Engage with customers to explain the products and promote the brand
·Ensure team is focused on Sales and support to all branches assigned.
·Drive local contests and engagements to engage teams
·Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life
·Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity
·Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
·Aid the bank branches to adopt new processes and technology
Team Management
·Assign target to each KAM at a branch level – NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
·Ensure team is hands on with each branch and maintains a high engagement level with each member
·Team development and training
·Retention of high performing talent
·Keep ZH and National Head updated about on – ground activities by Bank and competitors
Customer service
·Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.
Risk Management
‘Own-up’ the risk of the function by developing a risk aware culture throughparticipationinmeasurement,analysisandmitigationofrisksassociatedwiththerespectivefunction.Thisincludesdevelopmentofriskresponseprocesses,participation in contingency and business continuity programs and reporting ofemerging risks with potential impacts.Also respond to risks highlighted byemployees through formal / informal mechanisms and advice on various riskmanagement issues within the organization and provide feedback.Participate inimplementingriskmitigationplanthroughoptimumresourceallocation,monitoringandreportingonstatus.
E Skills Required
Technical
·Good product knowledge
·Good knowledge of MS Office
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising / Leadership skills
·