17 Oct
Gear
Kolkata
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> JOBINFORMATION
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> The idealcandidate is a strategic thinker with strong leadership skillssupporting the overall success of the business by managing teamsoptimizing processes and maintaining strong clientrelationships.
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> Commitment to our people is ourreal strength and the key to success.
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> Job title: Assistant ManagerT&Q; (English/ Hindi / BengaliSpeaking)
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> Working Location:Kolkata
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> JobDescription:
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> Our Internationalcompany is seeking 1 Assistant Manager Training & Qualityin India. Ideal candidates can adapt and are wellknown forfastmoving and lastmoment change.
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> MainResponsibilities:
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> - Providecoaching and feedback to new and existing staff utilizing provenimprovementmethodologies.
> - Maintaina comprehensive understanding of the program and compliancerequirements for all assignedprograms.
> - Conductedendtoend governance and reported findings on the clientspecific QAScorecard clearly explainingconclusions.
> - Generateweekly and monthly summary reports detailing monitoring activityfor each program and communicate these to ClientServices.
> - Ensureeach agent per program is monitored at least once monthly followingquality assurance personnelchecklists.
> - Participatein weekly calibration calls for each assignedprogram.
> - DeliverQuality Assurance reviews and feedback to team members facilitatingtheir professional growth anddevelopment.
> - Collaborateeffectively with peers and other personnel to positively impactjoint activities projects orevents.
> - Actas a sitelevel leader as needed liaising with client trainingorganizations and providing onsite presence whennecessary.
> - Workcollaboratively with other support teams within the client and GearInc.
to ensure strong product knowledge among theproject.
> - Demonstratea commitment to attentiveness persistence and flexibility whilesafeguarding the integrity and purpose of ourorganization.
> - Managemultiple processes and ensure timely delivery demonstrating anunderstanding of staffing process efficiencies and goal achievementin the contact centerenvironment.
> - Maintainrobust risk and compliance practices to ensure adherence toregulatory requirements.
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> Job Requirement:
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> - Provenexperience in BPOdomains.
> - Strongcoaching and feedback skills with a track record of implementingimprovementmethodologies.
> - Excellentcommunication and interpersonal skills with the ability to interacteffectively with team members andstakeholders.
> - Abilityto adapt to changing company and client requirements demonstratingflexibility andresilience.
> - Demonstrateleadership capabilities with experience managing multiple processesand ensuring timelydelivery.
> - Soundunderstanding of staffing process efficiencies and goal achievementin a contact centerenvironment.
> - Strongcommitment to risk and compliance practices ensuring adherence toregulatoryrequirements.
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> Interestedcandidates should submit their resume and a cover letter outliningtheir relevant experience and interest in the Assistant ManagerT&Q; role. Qualified candidates will be contacted for aninterview.
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> RemoteWork :
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> No
▶️ Assistant Manager Training Quality
🖊️ Gear
📍 Kolkata