Manager - Retail Franchisee Operations

Manager - Retail Franchisee Operations

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> Role
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> Franchisee Lead
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> Function / Department
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> Retail
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> Location
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> Mysore
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> Job Purpose
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> Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
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> Core Competencies, Knowledge, Experience
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> - Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
> - Ensure and monitor quality of acquisition
> - Ensure availability of stock adhering to norms
> - Deliver overall revenue targets through channels
> - Achieve total target for up-selling and cross-selling
> - Facilitate roll-out of Frenchie Store (incl. selection of partners,





location etc.) and meet expansion targets
> - Coach channel partners to improve efficiency, drive profitability and adherence to processes
> - Manage churn and customer satisfaction for walk-in customers at touch point
> - P&L; management skills
> - Understanding of store management and customer relationship management
> - Leadership & people management skills
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> Must have technical / professional qualifications
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> Graduate
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> 2-3 years of work experience in Retail Industry
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> Store Management & Customer Relationship Management