17 Oct
Mindtickle
Bengaluru
What’s in it for you?
- Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
- Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives
- Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs
- Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed
- Showing customers how MindTickle features are used as they explore new use cases post-onboarding
- Conducting business reviews of activity, outcomes, data insights, and value
- Keeping clients informed about product enhancements and advocating for their product needs as an internal champion.
- Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle
- Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management
- Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience
▶️ Customer Success Manager - Commercial [North America Shift]
🖊️ Mindtickle
📍 Bengaluru