17 Oct
Talentmatics
Malappuram
Job title - Technical Support Engineer(Service Now)
Experience: 3-5 years
Location - Job location: Pune (24*7 Rotational shift)/Onsite
Job Description:
• 2-3 years of hands on relevant experience on Service Now.
• Experience in ITSM modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog-Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices
• Configuration of the Service Now system including creating workflows
• Monitor health, usage and overall compliance of the platform
• Manage and resolve incidents/problem on Service Now applications
• Perform daily maintenance and performance monitoring,
error identification and remediation
• Manage User/Group Access/Access Control Lists.
• Create and maintain knowledge base and provide functional training and support for SNOW users.
• Work on continuous enhancement/Improvement of SNOW applications and processes.
• Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems
• Excellent communication and Client handling skills.
• Willingness to learn and adopt new technologies
▶️ ServiceNow - Administrator
🖊️ Talentmatics
📍 Malappuram