Senior Support Engineer

Senior Support Engineer

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.







Job Duties and Responsibilities

- Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
through on actions
- Proactive identification of production issues and resolution
- Own the production environment, monitoring availability and ensure a holistic system health
- Identify and implement corrective actions to resolve issues in a timely manner
- Complete assigned tasks for change requests and incident tickets
- Resolve issues within SLA
- Achieve 90% automation and reduce manual intervention

Skills, Experience and Requirements

- Engineering degree with 3+ years of experience in Application Support
- Experience in Unix and Windows environments
- Experience in Shell scripting/Python and SQL
- Experience in troubleshooting complex production issues
Ready to work in shifts - 24x7
- Knowledge of AWS and CI/CD will be an advantage
Knowledge of ITIL processes






- Excellent communication, presentation and documentation skills

Benefits

- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings

▶️ Senior Support Engineer
🖊️ Dish TV Network
📍 Secunderabad