Agency Collection Manager

Agency Collection Manager

Job Description:

URGENT HIRING for Agency Manager – Collection Specialist Team Email ID: Contact : 9300955707 Experience with respect to the role 3+ years of experience in retail consumer finance in Collections functionLocation: Delhi, Kolkata, Hyderabad, Chennai Salary Range upto 6lpa Skills Requirement:• Excellent sales and negotiation skills• Must have Qualification Post-Graduate / Graduate in any discipline Experience with respect to the role 3+ years of experience in retail consumer finance in Collections function • Must have team handling experience of managing 3-4 members Duties & Responsibilities:





Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating planFormulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirementsIdentify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution ● Conduct regular performance review with all vendors, Agency superviosers & callers for all critical metrics to track the portfolio health and ensure healthy process● Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies● Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction● Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner● Ensure 100 % coverage of cases of allocated● Ensure monthly cost provisions are reported to Finance team as per timelines● Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene● Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction● Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Chargeoffs, Gross write-off Settlement loss rates, rate of recovery Location: Delhi, Kolkata, Hyderabad, Chennai Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number Email ID: Contact : 9300955707

▶️ Agency Collection Manager
🖊️ White Force
📍 Delhi Division