Assistant Manager - Customer Retention Marketing

Assistant Manager - Customer Retention Marketing

Job Responsibilities: The person will be responsible to build long-term relationships with customers, increase their loyalty towards Xiaomi and play a vital role in fostering long-lasting relationships with our valued customers.Job requirements:-

Improve user retention and drive repeat purchases-

Analyzing data to determine which strategies are most effective in retaining customers over time & optimize accordingly-

Build, launch and scale Loyalty & Referral programs-

Reduce cart drop offs, drive up-sell and cross-sell initiatives-

Plan, execute, and manage marketing campaigns across different communication channels like Mailers, Push notifications, WhatsApp and SMS-







Monitoring competitors’ activities and industry trends for all CRM activities-

Define key metrics & track them to measure short-term and long-term impact of marketing strategies-

Coordinate with internal and external stakeholders like marketing, product, design teams and 3rd party CRM tool vendors-

Must be user experience focused-

Stay up to date with market trends, competitor activities, and consumer behaviors to identify opportunities for growth and optimize marketing strategiesExperience - 5 to 8 years

▶️ Assistant Manager - Customer Retention Marketing
🖊️ Xiaomi India
📍 Bengaluru