Lead Business Analyst

Lead Business Analyst

Job Description

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### Lead Business Analyst B3

**Experience:**
- At least 5 years of experience working as a Salesforce Business Analyst.
- Should have worked as a BA in SF Service Cloud for a minimum of 3 years and should understand the Service Cloud features. Experience in Experience Cloud and Health Cloud will be a big plus.
- Salesforce Configuration experience is mandatory.
- Should be comfortable with shifts 1 PM 10 PM.
- Applicant is actively working with SFDC in the current position or has done so in a recent position.
- Minimum certification as Salesforce Administrator. Additional certifications are a plus.
- Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration,





workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
- Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

**Responsibilities:**
- Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
- Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
- Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
- Analyze existing business processes to recommend improvements based on an understanding of Salesforce configuration best practices.
- Communicate effectively with business users on the status of enhancements and open production support tickets.






- Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
- Assist with the development and maintenance of field reports/dashboards using either SFDC report builder, Wave, or other BI tools available at Insulet.
- Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
- Provide guidance for complex business and solution engineering challenges.

**Salesforce Sales Cloud Locations - Lead Business Analyst**
- Hyderabad, India

**Tech Hiring**
- 3109603

▶️ Lead Business Analyst
🖊️ Wipro Technologies
📍 Secunderabad