17 Oct
Google India
Secunderabad
Job Description
## Product Manager, Enterprise Support Platform
**Location:** Hyderabad, Telangana, India
### Minimum qualifications:
- 8 years of experience in product management.
- Experience working on enterprise CRM products.
- Experience creating product roadmaps from conception to launch, driving the product outlook, defining go-to-market strategy, and leading design discussions.
### Preferred qualifications:
- Experience with customer support technologies and products.
- Experience developing platforms and AI-powered enterprise applications.
- Experience with support operations and strategy.
### About the Job
At Google, we put our users first. The world is always changing,
so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
As a part of the Enterprise Service Desk team, you will define how support requesters interface through digital and assisted channels to get their needs answered while enjoying a great experience. You will enhance new customer experiences powered by Googles AI and machine learning. You will delight our users with excellent experience anywhere, anytime. You will also drive optimization through careful balance of cost vs. experience by leveraging tools and AI.
**Responsibilities:**
- Define the product strategy for support experiences via assisted channels.
- Design and lead a multi-year roadmap, balancing short-term and long-term goals, and investments to scale globally.
- Engage as a trusted advisor with business leaders to understand their strategy, business processes, pain points, and priorities to make informed decisions on product strategy.
- Analyze competitors and industry trends to advance products and drive innovation.
- Collaborate to enable decision-making across a broad network of stakeholders, delivery partners, and operational teams.
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and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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