17 Oct
Google India
Secunderabad
Job Description
## Product Manager, Enterprise Support Platform
**Minimum qualifications:**
- 8 years of experience in product management.
- Experience working on enterprise CRM products.
- Experience creating product roadmaps from conception to launch, driving the product outlook, defining go-to-market strategy, and leading design discussions.
**Preferred qualifications:**
- Experience with customer support technologies and products.
- Experience developing platforms and AI-powered enterprise applications.
- Experience with support operations and strategy.
**About the job**
At Google, we put our users first. The world is always changing,
so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
Responsibilities:
- Define the product strategy for support experiences via assisted channels.
- Design and lead a multi-year roadmap, balancing short-term and long-term goals, and investments to scale globally.
- Engage as a trusted advisor with business leaders to understand their strategy, business processes, pain points, and priorities to make informed decisions on product strategy.
- Analyze competitors and industry trends to advance products and drive innovation.
- Collaborate to enable decision-making across a broad network of stakeholders, delivery partners, and operational teams.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and,
in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
▶️ Product Manager, Enterprise Support Platform
🖊️ Google India
📍 Secunderabad