Program Manager II, A-to-z Guarantee

Program Manager II, A-to-z Guarantee

Job Description

#

A-to-z Guarantee is Amazons primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in! Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream this is an exciting opportunity for a Program Manager to enter the team, think big, simplify & reinvent, and help set the future vision for the program!







## Key Responsibilities for this Role Include:

- Coordinate cross-team efforts in reducing potential shipment defects using signals related to last-mile delivery, heavy/bulky items, and pickup statuses
- Develop strategies to work with carriers in influencing use of shipping labels and enabling One-Time-Password authentication for delivery
- Develop best practices to foster, manage, track and measure success.
- Partner with business/operations/product and program teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business needs.
- Actively identify and resolve issues that may impair the teams ability to meet strategic, financial, and technical goals. Identify and implement process improvements and opportunities for innovation and simplification.

## About the Team

Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands,





selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing worldclass support, and building loyalty with Amazons millions of selling partners. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazons Perfect Order Experience team, under CTPS, works to ensure that Customers can buy with confidence on Amazon.

## Locations

IND, TS, Hyderabad

▶️ Program Manager II, A-to-z Guarantee
🖊️ Amazon-india-pvt-ltd
📍 Secunderabad