17 Oct
Amazon-india-pvt-ltd
Secunderabad
Job Description
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### Overview
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools,
and provide solutions to help our partners better serve their customers.
### Position Description
**Account Health Support Specialist**
**LOCATION:** Hyderabad, India
**LANGUAGE REQUIREMENTS:** English & Arabic
**SHIFT REQUIREMENTS:** Sun-Sat
Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment. The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon,
making a strong record of customer focus a high standard for the role.
An Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication.
They also will be required to contact business partners by phone.
**Locations:** IND, TS, Hyderabad
▶️ Account Health Support Specialist - English & Arabic, Account Health Support
🖊️ Amazon-india-pvt-ltd
📍 Secunderabad