17 Oct
Amazon-india-pvt-ltd
Gurugram
Job Description
We are looking for a Strategic Account Manager to manage Seller Accounts and responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail-oriented, have relentlessly high standards and operate as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when theyre building, developing, and guiding high-performing teams. In this role,
the candidate will be responsible for achieving the top-line numbers for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy, and improving catalog quality. The candidate will use his category expertise to drive seller interactions & act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims, etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. If you are interested in growing brands and businesses on Amazon, were interested in talking to you!
Key Job Responsibilities
Business Growth
- Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.
- Possess the ability to manage and deliver against complex goals where the strategy is not defined. Able to make tradeoffs between short-term seller needs and longer-term strategic investment.
- Implement and track metrics to record the success and quality of your teams sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
- Build and cultivate strong relationships with sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
- Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
- Use customer feedback, market growth trends, and analyze key metrics to contribute to the strategic development of features and programs that accelerate sellers growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
Develop mechanisms to create accountability.
We are open to hiring candidates to work out of one of the following locations: Gurugram, HR, IND
Locations - IND, HR, Gurugram
▶️ Strategic Account Manager, IN UAM SL B Team
🖊️ Amazon-india-pvt-ltd
📍 Gurugram