19 Oct
MM Management Consultant
Rajahmundry
Job Description
Position Title: Service Engineer ( Electrical)
Location: Dammam ,Saudi Arabia
Experience: 5-6Years
Salary:8000 SAR -12000 SAR per month
Job purpose
Major Objectives of the Job: Key role by performing testing & commissioning on electrical equipment, To
manage end-to- end Service management ensuring all services are delivered to customer expectations while
keeping scope, cost, schedule, compliance, quality, resource management and overall profitability is in line
with business objectives.
Job Responsibilities
Main Responsibilities: In Summary, responsible for Performing Testing of Electrical assets, Utilizing inhouse
resources.
SL NO
Key Result Area
Key Performance Indicator
Accountability/Metrics
1
Customer & Market
Finance & Impact (Services are
delivered on time,
on budget and with
the features and
functionality
specified by the
project’s
stakeholders)
1) Financial as per budget = or >
100%
2) Services delivered within agreed
time, scope and budget
3) Service documentation complete
and stored locally for project
health check purposes
4) Business clients sign off on the
customer acceptance form.
5) Operational / support teams
formally accept services output
into a ‘live environment’
6) ACP =< 60 Days or as per
Customer PO
7) Supplier Payments as per agreed T
& C
8) Customer Feedback during
ongoing stages of the Project
1) Monthly Report / Financials
2) Costing sheet / Accrued Reports
3) Project Report/ Drawings/Service
Plans
4) PAC/FAC upon on-time
completion
5) Customer Notification/document
on Go-live
a) Submission of final invoices
b) Punch-list = Zero
6) Credit Report/Age Analysis/
Provisions
7) Payables Report/Ledger
8) Customer Satisfaction Survey –
mandatory for all projects, 5-10 a
month based on customers.
a) Project Kick off phase
b) Mobilization Phase
c) Execution Phase
d) Install/ Comm phase
e) Project Closure
f) Warranty Phase
2
Service
Management
Process
(Communication and
Reporting)
1) Service Reporting /
documentation is delivered to
customer according to an agreed
schedule
2) Risks and issues are clearly
addressed and communicated to
relevant stakeholders
Resource hours are logged/ captured
for each project
1) Weekly progress report
a) On-time reports to customer
b)On-time internal reports to
management/stakeholders
2) Risk assessment Report
a)
Services risks & Mitigation
plan –x weeks from Kickoff
b) HSE assessment and plan –x
weeks from kickoff
3) Timesheets compliance
a) Kanoo Timesheets -weekly
b) Contractor timesheets -
weekly
3
Project Human
Resources
Management
(Effective and
efficient management of
resources
Leads and manages a
high performing
team)
1) Resources managed in line with
the Service budget and plan
2) Resources performing to
required standards and poor
performance addressed early 3) Contractor/Subcontractor
resource selection using a
defendable process.
4) Ensure staff is trained on a
regular basis on PM skills
1) Service progress report
a) S-Curves, Time sheets –
weekly
2) Performance review – Kanoo
Team a)
Respective KRA/KPI –
biweekly/ Monthly
3) Performance review - Contractors
a) Respective KRA/KPI –
biweekly/ Monthly
4) Staff Training Record – Half yearly
4
Process &
Innovation
(Continuous
Improvement)
1) Service reviews are held at the
end of each phase / Service
contract
2) Lessons learned for each service
are documented and best
practices shared
1) Within two weeks of service
completion or PAC
2) Within one month of service
completion or PAC to entire
project team/ Management
5
Process Compliance
Ensures compliance
to values, policies
and standards, and
ensures compliance
with all company,
local and statutory
requirements.
1) Ethical code of conduct
2) Understands and complies with
all company and legislative
requirements.
3) Understands and complies with
all customer and regulatory
requirements.
4) Site Safety / Accidents = Zero
1) Process Violations, escalations
2) Service / Process Audits – NCR =
Zero
3) Service / Process Audits – NCE =
Zero
4) Safety Audits/Incident Reports
6
Self-Development
(Training, Skill and
Competency
Development)
1) Minimum one self- development
training per APR
2) Minimum one function training
related to Project Management
1) Before June of current year
2) Before Dec of current year
Requirements and Skills
Qualification
Bachelor of Engineering – Electrical with a minimum of 5-7 years’ experience in leading and managing service jobs,
utility Electrical Assets
Competence:
1.Job Knowledge
2.Achieving Objectives
3. Values Driven
4.Decision Making
5. Interpersonal Skills
6. Time Management
7.Working as a team
8. Problem Solving
Skills:
1. Sales and Marketing
2. Customer relationship Management
3. Negotiation skills
4. Contract Management
5. Costing
6. Impactful presentations