19 Oct
VXI Global Solutions
Thiruvananthapuram
Job Title: HCM Functional Analyst
About VXI:
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital.
Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.
In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.
Responsibilities:
- Support and maintain the optimal function of all HCM related modules including some combination of: Core HCM, Benefits, Talent and Performance, Learning, Absence, Time Tracking,
Recruiting, Payroll and Compensation. This may include deployment, customization, business process configuration, development, maintenance, and upgrades to applications, systems, and modules.
- Collaborate with cross-functional teams to align HCM processes, maintain data integrity, and ensure system functionality meets departmental needs.
- Configure the system to meet the evolving needs of the organization. Ensure changes are well-documented, tested, and communicated.
- Provide technical and functional support for supported departments. When possible, encourage and empower those teams to find solutions and create internal documentation/processes while providing guidance, support and knowledge transfer as needed.
- Serve as the main point of contact to intake incidents and requests from internal teams and third-party vendors for respective modules. Evaluate requests and provide support, escalating as necessary.
- Play a key role in managing the scheduled Workday Releases, including reviewing new features, facilitating testing, documentation, configuration, and developing communication materials when necessary.
- Develop, maintain, and distribute custom reports, dashboards, and analytics to support HR decision-making.
- Support in maintaining of security roles and permissions within Workday to safeguard sensitive HR data.
- Act as a change agent and advocate for Workday,
focusing on the enhancement of manager and employee self-service capabilities to drive system adoption and promote strategic use, thereby improving overall efficiency and user experience.
- Proactively identify opportunities for efficiencies related to existing human resources information services and databases, and propose/implement creative solutions.
- Serve as a Named Support Contact and handle relevant inquiries including maintenance of implementer accounts.
Qualifications:
- Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field.
- Minimum of 3-5 years of experience as a Workday Functional Analyst or similar role.
- Proven experience in HRIS management and support, specifically with Workday.
- Functional experience in Human Resources and related concepts, knowledge of HR principles and best practices,
and familiarity with Workday modules such as Core HCM, Benefits, Talent and Performance, Learning, Absence, Time Tracking, Security, Reporting, Recruiting, Payroll and Compensation is desirable.
Skills & Attributes:
- Understanding of HR operational processes and concepts, with the ability to apply this knowledge to optimize Workday configurations and enhance HR functions.
- In-depth knowledge of Workday HCM and related modules.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proficiency in Workday reporting tools and data analysis.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Remote work; able to support up to 11:30pm IST.
Preferred Skills:
- Workday certification(s) in relevant modules preferred.
▶️ Workday HR Functional Analyst
🖊️ VXI Global Solutions
📍 Thiruvananthapuram