19 Oct
Children First Mental Health Institute
Connaught Place
About Children First:Children First is a Child and Adolescent Mental Health Service across Delhi and Gurgaon. We have been providing ethical, effective, and holistic solutions for children and adolescents until the age of 25 years for over 15 years. About Mental Health services Our mental health team consists of psychologists, arts-based therapists and consulting professionals. We work collaboratively with children/youth and their families/networks to provide holistic care. 1.
Centre Care Executive2. Online Care ExecutiveAbout the RoleThis role is part of our Care Team and caters to client queries and requests received at the centre. As the care manager for our centres in Delhi and Gurgaon,
the role will require one to attend to clients and manage the day-to-day operations of the centre. Both these aspects of care would be the purview of this role.This is a full-time in-office role based in Delhi / Gurgaon from Monday to Saturday.Shift time: Roster between 9:30 am - 7:30 pmResponsibilitiesCentre Care and OperationsEnsure a warm and welcoming space for clients and familiesManaging the atmosphere of the waiting spaces to ensure a child friendly spaceBook new client sessions based on clinician availability and escalate when slots are not availableManaging office supplies, facility bills and ensure decorum and hygiene at the centreAssisting in ensuring centre safety and basic requirements of the clients are answeredPrioritising Client CareCommunicate any client needs or concerns to the appropriate staff membersManage new client queries on across calls, frontdesk, walk-insProvide information to clients about services, scheduling appointments, and give facility tours whenever requiredProcess payments,
manage billing inquiries post sessions from clients and provide invoices to the clientsServe as a liaison between clients, families, and the clinical teamSupport clinicians with print outs, documentation, prescription printing, etc.Assist with client registration and documentationAssisting clients with arranging follow ups right after a session is complete.QualificationsBachelor’s degree in any field. Desirable qualification in health2-3 years of experience in frontdesk management, clinic manager role, etc.Skills and QualitiesExcellent communication and interpersonal skills with fluency in both English and Hindi.Patience and empathy when dealing with client queries on calls or in-personExcellent organisational skills,
with the ability to use Excel and scheduling software.Empathy and patience when working with children and families.Awareness and willingness to work in the Mental Health space.Ability to work collaboratively in a multidisciplinary team environment.Proficiency in using electronic health records and other administrative software.2. About the RoleThis role is part of our Care Team and caters to client queries and requests received online. As part of a client care role, one will ensure that no query received at CF is left unanswered. You will be responsible for holding the client at the first step and ensure all queries are answered within the stipulated time.
All client management till the enrollment to a service at Children First will be the KPI for this role.This is a full-time in-office role based in Delhi / Gurgaon from Monday to Saturday.Shift time: Roster between 9:30 am - 7:30 pmThis is not a frontdesk role and manages client queries received online via calls, website, messages, etc.ResponsibilitiesTo ensure that all new and unique queries are answered same day and appropriate bookings are provided to the clientsCoordinate with the clinical team to optimise appointment slots and minimise waiting times.Follow up with clients for upcoming appointments and support with any necessary preparations.Manage cancellations and reschedules from clients and cliniciansEnsure smooth delivery of online session through reminder calls and sending session linksManage referrals and timely allocation for clientsEnsure smooth transition of clients to respective Client Care Facilitator once clients enrol in a Children first serviceManage client escalations and highlight to the necessary stakeholdersQualificationsBachelor’s degree in any field. Desirable qualification in health2-3 years of experience in a client success, client coordinator role, etc.Skills and QualitiesExcellent communication and interpersonal skills with fluency in both English and Hindi.Patience and empathy when dealing with client queries on calls or in-personExcellent organisational skills, with the ability to use Excel and scheduling software.Empathy and patience when working with children and families.Awareness and willingness to work in the Mental Health space.Ability to work collaboratively in a multidisciplinary team environment.Proficiency in using electronic health records and other administrative software.
▶️ Care Executive - Online Care / Centre Care
🖊️ Children First Mental Health Institute
📍 Connaught Place