20 Oct
ARKANCE IN Private Limited (Formerly Capricot)
Aligarh
The IT Support Specialist plays a critical role in providing technical assistance and support to our Australian employees, (The employee will be working as per the Australian time) ensuring they can effectively use the technology, and systems required for their roles. This role involves diagnosing and resolving technical issues, providing guidance on system use, and maintaining IT infrastructure. The position requires excellent problem-solving skills, technical knowledge, and the ability to communicate effectively with non-technical users.
Key Accountabilities
Technical Support:
Provide First & Second Level Support : Respond to and resolve technical support requests from employees via phone, email, or in-person.
Diagnose and Troubleshoot Issues : Identify, troubleshoot, and resolve hardware, software, and network issues promptly.
Remote Support : Use remote desktop tools to assist users and resolve issues quickly.
Documentation : Maintain detailed records of support requests and resolutions in the ticketing system.
System Maintenance:
System Updates: Assist in the installation and updating of software and hardware systems.
Routine Maintenance: Perform regular maintenance tasks to ensure the smooth operation of IT systems.
IT Inventory: Keep an updated inventory of IT assets and manage hardware/software licenses.
User Training and Support:
User Education: Provide training and guidance to employees on using IT systems and software effectively.
Knowledge Sharing: Develop and maintain user guides and FAQs to assist employees with common issues.
Feedback Collection: Gather user feedback to identify areas for improvement in IT services and support.
Collaboration and Communication:
Team Collaboration: Work closely with other IT team members to resolve complex issues and implement IT projects.
Vendor Liaison: Coordinate with external vendors for hardware repairs, software updates, and technical support.
Effective Communication: Communicate technical issues and solutions clearly to non-technical users.
▶️ IT Support Specialist
🖊️ ARKANCE IN Private Limited (Formerly Capricot)
📍 Aligarh