20 Oct
Abekus
Kolhapur
Company Description
Abekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.
Role Description
We are offering a Remote Internship for a Customer Support Executive at Abekus. In this role, you will be responsible for providing exceptional online customer support, addressing inquiries, troubleshooting technical issues, and ensuring overall customer satisfaction. As a key member of the support team, you’ll play an important role in delivering a high-quality customer experience.
Key Responsibilities
- Provide timely and professional online support to customers
- Resolve customer inquiries, issues, and technical problems
- Ensure customer satisfaction by offering excellent service
- Escalate more complex issues to the appropriate departments when necessary
- Document and track customer interactions using support tools
- Contribute to improving support processes and customer experience
Qualifications
- Strong communication and interpersonal skills
- Excellent customer service and technical support abilities
- Ability to multitask, prioritize tasks, and manage time efficiently
- Problem-solving skills with attention to detail
- Previous experience in a customer-facing role is a plus
- Currently pursuing or completed a degree in a relevant field
Preferred
- Familiarity with online platforms and learning management systems
- Ability to work in a fast-paced, remote environment
- Experience with customer support tools or CRM systems
- If you are passionate about helping people and want to gain hands-on experience in customer support, apply now to be part of the Abekus team!
▶️ Customer Support Executive
🖊️ Abekus
📍 Kolhapur