20 Oct
HireQuotient
Belagavi
Job Description:
About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world.
Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role, you will act as a strategic consultant to our clients, ensuring they get the best value from EasySource products. You will focus on building strong relationships, driving product adoption, and contributing to the long-term success of our clients.
Responsibilities:
- Become the go-to person for clients,
providing strategic insights to help them maximize the value of HireQuotient's solutions and achieve their hiring goals.
- Drive product adoption by educating and coaching clients on best practices, ensuring they are fully leveraging EasySource's features.
- Identify opportunities for upsell and expansion, collaborating with the Sales team to drive renewals and account growth.
- Serve as the voice of the customer, delivering feedback to Product teams to guide future enhancements.
- Monitor customer health metrics and intervene early to address risks of churn or dissatisfaction.
- Turn successful customers into advocates by guiding them to participate in reference calls, case studies, and webinars.
Requirements:
- 3-4 years of experience in a Customer Success role, preferably in a SaaS environment.
- Strong understanding of business applications, particularly HR tech or hiring platforms.
- Proven experience working with C-level or senior executives at client organizations.
- Ability to manage customer accounts with a consultative approach,
focusing on long-term success.
- Excellent problem-solving skills and a data-driven mindset for making strategic decisions.
- Strong communication, presentation, and relationship-building skills.
- A proactive attitude towards identifying customer challenges and helping clients navigate complex organizations.
- Comfortable working in a fast-paced, dynamic environment with global teams.
Company Details/Accomplishments in ~2 years since inception,
- 1mn$+ ARR - 95% is US-based revenue (one of few companies to have cracked US GTM so quickly)
- Strong financials 22+ months of runway
- Strong focus on being product first company
- Strong customer love - most of our clients love us - you can check out some LI posts of team members where customers sent wine, introduced to VC, Board, sent emails, etc.
▶️ Customer Success Manager
🖊️ HireQuotient
📍 Belagavi