19 Oct
One Degree North
Bengaluru
Designation: Backup and Recovery Support
Job Location :Mahadevapura, Bengaluru, Karnataka
Work from Office
Rotational Shift
Full Time
Experience Range: 2- 8 years
Salary up to : 7 LPA
Max Notice Period: 15 days
No. of Open Positions : 10
Note : Very good communication skills required, since candidate will go through communication round of interview.
Responsibilities
1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5.
Contributing to Knowledge Base with new articles
6. Taking a remote of an end users’ machine if required while troubleshooting
7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
8. Monitoring the status and documenting the progress towards resolution of all open tickets
9. Keeping affected users informed about the progress.
10. Escalating the process if necessary
11. Resolution confirmation and closure of tickets within the SLA
12. Attend trainings and complete certifications for set competencies
Technical Skills
1. Ability to differentiate between different type of IT assets
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11
3. Understanding of desktop applications and how do they work, installation & uninstallation
4. Ability to support users in business applications based on SOP’s
5. Troubleshooting Desktop/Application remotely
6. Ability to carry out Disk management, Disk Encryption,
Wireless configuration
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP
8. Ability to Install and configure email client, troubleshoot connectivity issues
9. Ability to troubleshoot calls for printers & copiers locally and remotely.
10. Very good verbal & written communication skills(Mandatory)
Backup and Recovery: (Required for Tech Support)
1. Technical understanding of native backup management tools & different types of backups
2. Ability to isolate system issues to back up job issues
3. Ability to provide SOP based support for configuring & troubleshooting backup related issues
4. Basic Networking (Protocols/OSI Layers/IP address)
More information about this Backup and Recovery Support Job
Please go through the below FAQs to get all answers related to the given Backup and Recovery Support job
1. What are the job requirements to apply for this Backup and Recovery Support job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Backup and Recovery Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 600000 and 700000 Yearly. The Salary will depend on the interview. This Backup and Recovery Support is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level,
hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Backup and Recovery Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Backup and Recovery Support position?
- Ans: There are immediate 10 job openings for Backup and Recovery Support in our Organisation.
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